Terms of Service

1. Acceptance of Terms

By accessing or using Cliaro ("the Service"), you confirm that you are at least 18 years of age and that you accept and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you must not use the Service.

If you are using Cliaro on behalf of a business, organisation, or other entity, you represent that you have the authority to bind that entity to these Terms. References to "you" throughout these Terms include both you individually and that entity.

2. About Cliaro

Cliaro is an AI client portal platform that enables agencies, freelancers, and consultancies to deliver client work professionally — sharing projects, milestones, invoices, approvals, and communications through a branded portal.

Cliaro is a product of Aliasphere Solutions. References to "Cliaro," "we," "us," or "our" in these Terms refer to Aliasphere Solutions, the company operating the Cliaro platform.

3. Account Registration

You agree to provide accurate, current, and complete information when creating your account, and to keep that information up to date. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

Each account may represent one organisation or workspace. You may not create multiple accounts to circumvent plan limits or policies. If you become aware of any unauthorised use of your account, notify us promptly at info@cliaro.app.

4. Subscription and Billing

Cliaro offers a 14-day free trial from the date of registration. No payment information is required to start your trial.

After your trial period ends, continued access to paid features requires an active subscription. Subscriptions renew automatically on a monthly or annual basis depending on the plan you select. You can view available plans on our pricing page.

All payments are processed by Lemon Squeezy, our authorised payment processor. Subscription fees are non-refundable except where required by applicable law. If you believe a charge was made in error, contact us at info@cliaro.app within 14 days of the charge.

5. Acceptable Use

You agree to use Cliaro only for lawful purposes and in accordance with these Terms. You are responsible for ensuring your use of the Service does not violate any applicable laws or regulations in your jurisdiction.

You must not: use the Service to send unsolicited messages or spam; attempt to reverse engineer, decompile, or extract the source code of the platform; impersonate any person, organisation, or entity; upload or transmit malicious code or content that infringes third-party rights; or use the Service in any way that could damage, overburden, or impair its operation. We reserve the right to suspend or terminate accounts that violate these prohibitions.

6. Intellectual Property

The Cliaro platform, including its software, design, branding, and documentation, is the intellectual property of Aliasphere Solutions. All rights are reserved. Nothing in these Terms grants you any right to use Cliaro's trademarks, logos, or proprietary materials.

You retain full ownership of all content and data you upload or create within Cliaro, including client information, project files, invoices, and communications. By using the Service, you grant Aliasphere Solutions a limited licence to store and process that content solely to provide the Service to you.

7. Client Data

When you use Cliaro to manage your clients, you act as the data controller for any personal data relating to those clients. You are responsible for ensuring you have a lawful basis for collecting and processing your clients' data, and for informing them appropriately.

Aliasphere Solutions processes your clients' data on your behalf as a data processor, and only in accordance with your instructions as expressed through your use of the Service. We do not use your clients' data for any purpose other than providing the Service to you.

8. Service Availability

Cliaro is provided on a best-effort basis. We do not guarantee any specific level of uptime or availability, and these Terms do not constitute a service level agreement (SLA). We are not liable for losses resulting from service interruptions or outages.

We may perform scheduled or emergency maintenance from time to time, which may temporarily affect access to the Service. Where possible, we will provide advance notice of planned maintenance.

9. Limitation of Liability

To the maximum extent permitted by applicable law, the total liability of Aliasphere Solutions for any claim arising out of or relating to these Terms or the Service shall not exceed the total fees paid by you to Cliaro in the twelve (12) months immediately preceding the event giving rise to the claim.

In no event shall Aliasphere Solutions be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption, even if we have been advised of the possibility of such damages.

10. Termination

We may suspend or terminate your account at any time if we believe you have violated these Terms, engaged in fraudulent activity, or if continued provision of the Service would expose us or others to legal risk. We will make reasonable efforts to notify you before doing so, except where immediate action is required.

You may cancel your subscription at any time through your account settings or by contacting us at info@cliaro.app. Cancellation takes effect at the end of your current billing period, after which your access to paid features will cease.

Following account closure or cancellation, we will retain your data for 30 days, during which you may request an export. After 30 days, your data will be permanently deleted from our systems, subject to any legal obligations that require us to retain certain records.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Nigeria.

If you are accessing the Service from outside Nigeria, you acknowledge that your use of the Service is subject to Nigerian law and that you are responsible for compliance with any local laws applicable in your own jurisdiction.

12. Changes to These Terms

We may update these Terms from time to time. For material changes, we will notify you by email at least 14 days before the changes take effect. Non-material changes such as corrections or clarifications may be made without prior notice.

Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you should stop using the Service and cancel your account before the changes take effect.

13. Contact

If you have any questions about these Terms, please contact Aliasphere Solutions at info@cliaro.app.